Our service programs

Select the service level you desire based on the size and complexity of your organization!

Service package subscriptions that fits your needs

Bronze Silver Gold Platinum Diamond
Subscription
Annual 3.210 6.420 12.840 32.100 64.200
Contract period in months 12 12 12 12 12
Service
Days of service per year 3 7,5 15 37 75
Hourly rate costs outside bundle 135 135 135 135 135
Urgent requests reaction period (in days) 3 1 0.5 0.5 0.25
Non-urgent requests reaction period (in days) 3 2 1 1 0.5
Telephone support *) With Cevinio With Cevinio With Cevinio With Cevinio
Contact
Office hours – 09:00 – 17:00 With Cevinio With Cevinio With Cevinio With Cevinio With Cevinio
Evening hours – 17:00 – 23:00 With Cevinio With Cevinio With Cevinio
Weekend days – 09:00 – 17:00 **) With Cevinio With Cevinio
Technical questions With Cevinio With Cevinio With Cevinio With Cevinio With Cevinio
Operational questions With Cevinio With Cevinio With Cevinio With Cevinio With Cevinio
Functional management With Cevinio With Cevinio With Cevinio
Company specific manual ***) With Cevinio With Cevinio With Cevinio
On-site visit ****) 2 days 4 days 12 days
Own account manager With Cevinio With Cevinio
Pro-active advice With Cevinio With Cevinio
Monitoring With Cevinio
Monthly KPI report With Cevinio
*) Telephone support only during office hours
**) The weekend reaction period is 4 up to 8 hours, depending on the priorities
***)Company-specific manual designs requires a setup period. Estimation: 5-10 man-days
****) A daily period consists of a morning or a afternoon (in case of gold)

No subscription needed? Take our free plan!

With our free plan, you pay only for the support you need and want. Do you want something extra? It’s possible to send us a request and we will come back to you.
Service price per hour €160
Requests reaction period 7 days
Contact via our ticket systemWith Cevinio
Telephone support
Technical questionsWith Cevinio
Operational questions
Functional management
Company specific manual
On-site visit
Pro-active advice
Monitoring
Monthly KPI report
= On request

Terms & Condition

No Support subscription

  • Additional provided services will be charged automatically, unless explicitly stated (opt-out)
  • Services are charged on a monthly basis. Small amounts are invoiced on a quarterly basis

Service subscriptions

  • Your subscription includes support, additional implementation or optimalization support, customized development/interfaces / links to your service subscription
  • Projects are scheduled based on availability
  • Receive quarterly invoices

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