Our service programs

Select the service level you desire based on the size and complexity of your organization!

Service package subscriptions that fits your needs

Bronze Silver Gold Platinum Diamond
Subscription
Monthly 250 500 1000 2500 5000
Contract period in months 12 12 12 12 12
Service
Av. Days of service per year 3 7,5 15 37 75
Hourly rate costs outside bundle 125 125 125 125 125
Urgent requests reaction period (in days) 3 1 0.5 0.5 0.25
Non-urgent requests reaction period (in days) 3 2 1 1 0.5
Telephone support *) With Cevinio With Cevinio With Cevinio With Cevinio
Contact
Office hours – 09:00 – 17:00 With Cevinio With Cevinio With Cevinio With Cevinio With Cevinio
Evening hours – 17:00 – 23:00 **) With Cevinio With Cevinio With Cevinio
Weekend days – 09:00 – 17:00 With Cevinio With Cevinio
Technical questions With Cevinio With Cevinio With Cevinio With Cevinio With Cevinio
Operational questions With Cevinio With Cevinio With Cevinio With Cevinio With Cevinio
Functional management With Cevinio With Cevinio With Cevinio
Company specific manual ***) With Cevinio With Cevinio With Cevinio
On-site visit ****) 2 days 4 days 12 days
Own account manager With Cevinio With Cevinio
Pro-active advice With Cevinio With Cevinio
Monitoring With Cevinio
Monthly KPI report With Cevinio
*) Telephone support ony during office hours **) The weekend reaction period is 4 up to 8 hours, depending on the priorities ***)Compan-specific manual designs requires a setup period. Estimation: 5-10 man-days ****) A daily period consists of a morning or a afternoon (in case of gold)

No subscription needed?
Take our free plan!

With our free plan, you pay only for the support you need and want. Do you want something extra? It’s possible to send us a request and we will come back to you.
Service price per hour €150
Requests reaction period 7 days
Contact via our ticket system With Cevinio
Telephone support
Technical questions With Cevinio
Operational questions
Functional management
Company specific manual
On-site visit
Pro-active advice
Monitoring
Monthly KPI report
= On request

Terms & Condition

No Support subscription

  • Additional provided services will be charged automatically, unless explicitly stated (opt-out)
  • Services are charged on a monthly basis. Small amounts are invoiced on a quarterly basis

Service subscriptions

  • Your subscription includes support, additional implementation or optimalization support, customized development/interfaces / links to your service subscription
  • Projects are scheduled based on availability
  • Receive quarterly invoices
  • The balance of your average monthly credits remain valid for a period of 12 months. There is a notice period of three months before the end of the first year, and from the the second year a three months notice period apply before the end of the calendar year