At Cevinio, we improve businesses by being smarter. We are passionate about making companies more successful and help them implement the necessary innovations to do so. With offices in Rotterdam and Barcelona we have a hardworking but fun multi-cultural team. Cevinio works along the Rockefeller management principles.
As a growing, venture backed technology company providing leading Invoice-to-Pay solutions to companies globally, we are looking for a Customer Success Manager who is responsible for engaging with new and existing customer post-sales, ensuring that our product is launched successfully, driving user adoption, satisfaction and ultimately retention.
As a Customer Success Manager, you have a high-level view of the customer lifecycle. You focus on customer loyalty and building close long-term client relationships. You unify the Sales and Operations teams and your goal is to keep customers continuously happy.
ABOUT YOUR JOB
You will facilitate a successful onboarding of new clients;
You will be involved as of the start of the project to define the success criteria for the client;
You will have a personal relationship with clients and check in with them regularly to develop an open line of communication;
You will help implementing new products to the plans of the customers and will ensure that the customers’ adoption of our product goes smoothly;
You will organize technical support and training necessary to keep customers happy;
You will monitor our customers’ happiness and performance closely, so that you are able to offer solutions before issues occur;
You will act proactively on problems before it becomes a complaint;
You will evaluate and analyze customer needs;
You will suggest new and innovative ways to keep our customers succeeding with our products.
You have a Master or Bachelor degree;
You have experience in software implementation and business process improvements;
You have a proven track record in successfully managing multiple clients and their initiatives at the same time;
You have proven experience in delivering customer-focused solutions based on the identified needs;
You have a great sense of responsibility, are service-oriented and always think in solutions;
You have exceptional organization, leadership and presentation skills;
You have excellent verbal and written communication skills in Dutch and English;
You have a proactive attitude and are customer oriented;
You are creative, energetic and self-driven;
You are energized by connecting and building long-lasting relationships with customers;
You love coming up with creative solutions to customer problems;
You have a good understanding of our business and the work we perform or are able to understand this in a short time;
You are able to work systematically, taking strategy as starting point focusing on the company’s BEST-Core Values (Be Loved, Exceed Expectations, Smart Innovation, Team Up), results and engagement.
What we offer
A multi-cultural international working environment
A great team of highly skilled professionals
Personal growth and development plan
A warm workplace that promotes equal opportunity and values inclusion and diversity