Productivity is the outcome of many elements, such as: OCR accuracy of the capture tool, intelligent interpretation of the OCR captured data, quality of the scan, your internal processes, country specific regulations and complexity, number of exhibits to an invoice, the design and setup of the Low-code, No-code Robot and agent motivation.
We typically see that the ‘Cheat sheets’ or work instructions in the Shared Service Centers are very extensive and sometimes complex. With deep respect for the agents we see how they first do a number of compliance checks with each invoice (eg. Is the bank account on the invoice equal to the bank account in the Vendor Master Data or is the legal name of the company code properly spelled) followed by many steps like PO or Goods Receipt Note matching and tax coding. A dazzling 1.500 different tax codes are not uncommon in your world.